Refund policy

Returns & Refunds Policy

At NEWATER®, your satisfaction means everything to us. Because we sell a consumable product and prioritize freshness and safety, we are unable to accept returns.

However, if your order arrives damaged, incorrect, or you're not completely satisfied for any reason, we’re here to help. While we don’t take products back, we’re more than happy to offer a discount on your next purchase or find another solution that makes it right.

Simply reach out to us at info@drinknew.com within 7 days of receiving your order, and include:

• Your order number
• A brief description of the issue
• Any relevant photos (if applicable)

We’ll take it from there and do our best to make sure you’re refreshed and happy. Thank you for supporting NEWATER. We’re honored to be part of your wellness journey.